Welcome to Shoe Spice Boutique. We're delighted to have you shop with us. Please take a moment to familiarize yourself with our Shipping & Returns Policy to ensure a seamless experience.
Shipping Policy:
1. Order Processing:
Orders are processed within 1-2 business days after payment confirmation.
Please note that processing times may vary during sales, holidays, or promotional events.
2. Shipping Options:
We offer standard and expedited shipping options.
Shipping costs and estimated delivery times are provided during checkout.
3. Tracking Information:
Once your order is shipped, you will receive a confirmation email with tracking information.
You can track your order through the link provided in the email.
4. International Shipping:
We offer international shipping. Please be aware of potential customs fees, taxes, or import duties that may apply in your country.
Returns & Exchanges:
1. Eligibility:
To be eligible for a return or exchange, items must be unused, in the same condition as received, and in the original packaging.
Items marked as final sale are not eligible for return or exchange.
2. Timeframe:
You have 14 days from the delivery date to initiate a return or exchange.
3. Return Process:
To initiate a return or exchange, please contact our customer support team at shoespiceboutique@gmail.com
Provide your order number, details of the item(s) you wish to return, and the reason for the return.
Our team will guide you through the return process, including the shipping address for returns.
4. Refunds:
Refunds will be issued to the original payment method once the returned items are received and inspected.
Shipping costs are non-refundable unless the return is due to an error on our part.
5. Exchanges:
If you wish to exchange an item, please follow the return process and place a new order for the desired item.
6. Damaged or Defective Items:
If you receive a damaged or defective item, please contact us immediately with photos of the product and packaging.
Contact Information:
If you have any questions or need further assistance, please contact our customer support team at shoespiceboutique@gmail.com
Thank you for shopping at Shoe Spice Boutique! We appreciate your trust in us.
