ATELIERS CARTAGENIA

At Shoe Spice Boutique, we are committed to providing a seamless and efficient shopping experience for our valued customers. This includes ensuring transparent and reliable shipping processes. Please take a moment to review our shipping information to make informed decisions about your purchases.

Order Processing:

• Orders are processed within 1-2 business days after payment verification.
• Once your order is shipped, you will receive a confirmation email with tracking information.
• Please note that processing times may be extended during peak seasons or promotional periods.

Shipping Methods:

We offer the following shipping methods for domestic and international orders:

Standard Shipping:

• Estimated delivery within 3-7 business days (domestic) and 7-14 business days (international).
• Free standard shipping on all orders.

Express Shipping:

Tracking Your Order:

International Shipping:

Shipping Restrictions:

Questions or Concerns:

If you have any questions about our shipping policies or if you need assistance with your order, please contact our customer service team at 215-335-7771

Returns and Exchanges:

For information on returns and exchanges, please visit our Returns & Exchange page.

Thank you for choosing Shoe Spice Boutique for your shopping needs. We appreciate your trust, and we're dedicated to ensuring your orders are delivered promptly and securely.

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Thank you for choosing our store for your shopping needs. We would like to take this opportunity to inform our customers about our store policy. We strive to provide our customers with the best possible shopping experience, and our policy reflects this commitment.

Returns and exchanges: We understand that sometimes purchases need to be returned or exchanged. We accept returns or exchanges on most items within 14 days of purchase, with a receipt and in their original condition.
We do not accept returns on certain items, such as clearance items, custom-made or personalized items.

Return Shipping :Customers are responsible for return shipping costs. Original shipping costs are non-refundable. Using a trackable shipping service and purchasing insurance is recommended, as receipt of the returned item cannot be guaranteed. 

Refunds: If you have a valid return or exchange, we will issue a refund to your original form of payment. Refunds may take up to 10 business days to process.

Pricing: Our store strives to maintain fair and competitive pricing. We reserve the right to adjust prices at any time, without notice.

Sales: From time to time, we may have sales or promotions. We reserve the right to modify or cancel any sale or promotion at any time.

Customer service: Our store values customer service and strives to provide the best possible experience for our customers. If you have any questions or concerns, please do not hesitate to contact us

Thank you for taking the time to review our store policy. We appreciate your business and look forward to serving you in the future.